Cloud
Contact Centre
Connectivity
Infrastructure
Cloud communications are capable of transforming your business performance to help you gain competitive advantage. To enable more productivity, efficiency and collaboration with colleagues, customers and suppliers, a good communication strategy is key. Blackstar offers a diverse range of voice, video, collaboration and mobility cloud solutions from leading suppliers, to deliver a flexible, scalable unified communications infrastructure.
Customers now demand more than ever before. With today’s omnichannel expectations, to seamlessly move between phone, email, SMS, web chat, social media and in-person communications, it’s critical to have the right contact centre solution in place. Giving customers the flexibility to engage with you on their preferred media is critical to help retain existing customers and attract new ones. Blackstar Solutions work closely with you to deliver the appropriate contact centre solution, while ensuring high levels of customer service, whether on premise, cloud or hybrid.
Core connectivity has become an everyday, necessary business tool and demand for fast and reliable connectivity grows on a daily basis. Finding the right connectivity solution for your business is key to maximising your technology investment. Whether you’re looking to enhance your UC system with SIP, achieve higher bandwidth, connect offices via a managed WAN, find a competitive business mobile package or enhance your customers’ experience with Inbound/NGN Services, Blackstar Solutions has a range of innovative and cost-effective connectivity solutions.
There is a growing demand for companies to deploy an IT infrastructure that supports both Unified Communications and business integrated applications. Your IT infrastructure needs to provide stability, flexibility and sustainability to allow your organisation to grow and meet the ever-changing demands of your environment. Whether its connecting your employees via a fully managed LAN environment, allowing remote working with a managed wireless environment, implementing the core cabling infrastructure at your new office or assisting with your infrastructure migration to the cloud, Blackstar has the expertise to meet your specific needs.
