If you’re currently in the process of deciding whether a contact centre could be right for your business or are unhappy with how things are progressing with your current setup, then it’s likely that a cloud-based system could be your saving grace. Here are four of the common signs that you’re ready for a cloud contact centre as a means to drive your company in the right direction.
1. You want to focus on growing your company
When starting out, so many businesses fail to fully appreciate the need they will face for implementing a customer call centre. All too quickly, they come to realise the sheer quantity of challenges associated with building, scaling and maintaining the ever-present IT infrastructure associated with a physical contact centre. Naturally, maintaining this infrastructure and sourcing suppliers and staff leads to a lot of time being taken up by jobs you would rather not need to focus on, and stops you from focusing on the core mission and sales strategy of building your company. A cloud contact centre takes all of that time and stress out of your day-to-day list of things to do and lets you carry on working on the parts of your business you love.
2. You’re growing faster than expected
The beauty of cloud contact centres is the ability to scale them rapidly and effectively, without the need to input greater time and capital investment. This means you have direct access to the support staff your customers need and you don’t lose out on customers who may otherwise feel neglected or unsupported. Growing faster than expected is a massive achievement and a sign of your company’s health, and missing out on bringing onboard those customers will be a detriment to long-term success.
3. Your needs and customer base are set to be unpredictable
Flexibility to scale means that cloud contact centres don’t just increase their capacity to fit your needs, but also decrease it at times where you don’t need as much support. So, if you’re wary of investing large amounts into your own physical call centre, then a cloud system may be much better, at least in the short term, until you realise steady levels of growth or awareness of your customer needs. This way you can ensure that money isn’t put to use on resources that will fail to be used and cause massive inefficiencies.
4. You have a limited budget
As mentioned previously, building and establishing your own infrastructure for a call centre and finding skilled staff to train involves an extremely high upfront costs. It may be that your own personal system further down the line is the right choice for your business’s long-term vision, but a cloud-based contact centre can be the perfect solution to fulfil current needs and bridge the gap until the time is right to build your own. A cloud solution is a quick and effective way to free up vital and large amounts of money that could, initially, be better spent on other areas of the business.
If you’re thinking that a cloud contact centre may be the right move for your company, or would simply like more information, then get in contact with us today. We can provide clear and knowledgeable answers and help you make the most informed decision possible. With years of industry experience and a large and diverse range of satisfied customers, you can rest assured that Blackstar Solutions has seen it all and can make a clear and impartial judgement as to what is best for you.
